Support

Contact us

Email support@lolu.ai — we answer within 1–2 business days. Include the email address of your Lolu account so we can help faster.

Common questions

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple App Store account. Open Settings on your iPhone → your name → Subscriptions → Lolu to change or cancel. Cancellation takes effect at the end of the current billing period. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my account?

In the app: Settings → Delete Account. This removes your account, stored keys, and assistant data, as described in our Privacy Policy. You can also request deletion by email.

How do I disconnect a linked app (Gmail, Calendar, …)?

In the app: menu → Apps → choose the app → Disconnect. You can also revoke access from the provider’s side (e.g. your Google Account security settings).

A price watch or notification looks wrong

Prices are checked periodically against the store and can lag or differ from what the store shows at checkout. You can pause or delete any watch under menu → Price Watches.

Did Lolu charge me for a purchase?

No. Purchases of products are always completed by you on the merchant’s own site, and the merchant bills you directly. Lolu never charges for products — only optional subscriptions, via the App Store.